Payment of the rental reservation implies acceptance of each and every one of the following conditions:
Only the General Commercial Conditions of the company AUTOCARAVANAS OMAIA established will be valid and those that differ from them will not be admitted.
The reservation of the vehicle requires the payment of 30% of the total amount of the rental as a deposit. In case the client requests the cancellation of the requested reservation, the following penalties will be applied on the reservation payment:
– Cancellation before 30 days from the start of the rental date: penalty of 50%.
– Cancellation between 30 and 16 days from the start of the rental period: penalty of 80%.
– Cancellation less than 16 days before the start of the rental period: penalty of 100%.
The rental is charged for full days and both pick-up and drop-off days count as one day each.
The mileage limit for rentals of less than 7 days is 300 km/day. Excess mileage will be billed at €0.30/km. From 7 days, mileage is unlimited.
The total amount of the contracted rental must be paid in full before picking up the vehicle. A DEPOSIT of 900€ with a credit card (no debit card), (blocking franchise) via TPV, will be deposited to guarantee the good use and the correct return of the vehicle.
The refund of the deposit will be effective within 48 working hours after the return of the vehicle. Any damage or lack of any object at the time of returning the vehicle or if it has not been returned in a clean condition, will entitle AUTOCARAVANAS OMAIA the ability to deduct from the deposit the amount of the same.
In the event that it is not possible to assess the damage immediately, AUTOCARAVANAS OMAIA will have 30 days to refund, if applicable, the amount of the remaining deposit, having deducted from this the cost of repairing the damage caused.
In the event that the damage has been caused by misuse, vandalism, drinking alcoholic beverages or consumption of narcotics, the amount of the charge of the card may be higher than the amount of the deposit.
The amount of all kinds of sanctions, fines, penalties, judicial and extrajudicial expenses derived from any traffic infraction (administrative, penal or of any other kind) that are directed against the vehicle, against the client or AUTOCARAVANAS OMAIA, derived from the time of validity of this rental contract will be assumed by the client.
AUTOCARAVANAS OMAIA will identify the driver, whereupon, the penalty will be sent to the address provided and the customer will be able to pay the penalty. In the event that the address provided is incorrect or the letter is returned for any reason, AUTOCARAVANAS OMAIA may charge the amount of the fine (or any expenses noted above) from the credit card provided during the rental period.
The minimum age for driving the rental vehicle shall be 25 years for all drivers of the vehicle, in addition they must be in possession of a valid class B driving license for two years, or in its place the equivalent national license. If you are a non-EU resident you must be in possession of an international driver’s license.
If at the time of delivery of the vehicle, the customer does not have a valid driver’s license, or the documentation presented is false or inaccurate, it will be considered for all purposes that the customer has not come to pick up the vehicle, so the conditions of termination of the binding reservation by the customer (point 1.) without the right to refund or compensation of any kind will apply.
The Lessee shall not claim any compensation if, for reasons of force majeure or fortuitous cause (a breakdown or damage beyond repair on the scheduled delivery date), the vehicle cannot be delivered on the agreed date.
The Lessor does not ensure that the vehicle is in perfect aesthetic condition at the time of rental, damages, if any, will be reflected at the time of delivery and specified in the rental contract.
In case of impossibility to carry out the rental on the agreed date, the Lessee may modify the rental dates by choosing other dates, provided that there is availability, and may not claim any compensation.
In the event that the Tenant, by unilateral decision, starts late or terminates the rental early, the Tenant shall not be entitled to any reimbursement.
If the client wishes to extend the rental period, he/she must request it to AUTOCARAVANAS OMAIA at least 3 days before the end of the contract. The confirmation of the extension will be subject to the availabilities that the company AUTOCARAVANAS OMAIA has at the time. Unauthorized delays in delivery, or delays due to force majeure, will be penalized with a daily rate triple the amount applied in the contract.
Failure to comply with this condition shall entitle the company AUTOCARAVANAS OMAIA to take over the vehicle or require it judicially, the company AUTOCARAVANAS OMAIA reserves the right to obtain the return of the vehicle at any time during the term of the contract if its use contravenes the provisions of these general conditions.
8. DELIVERY AND RETURN:
The delivery and return of the vehicle will take place at AUTOCARAVANAS OMAIA parking lot or at the place and time previously agreed between the customer and AUTOCARAVANAS OMAIA.
The customer is obliged to follow the vehicle handling instructions provided by the technical staff of the company AUTOCARAVANAS OMAIA.
During the return of the vehicle the customer is obliged to perform a final review of the vehicle together with the employees of AUTOCARAVAVANAS OMAIA, the return of the vehicle, in the contract, will be signed by the customer.
Any damage that is not stated in the contract and that is detected at the time of returning the vehicle, will be charged to the customer and will be deducted from the deposit as stated in point 4.
If any damage is detected in the following 48 hours (after returning the vehicle), during the process of cleaning and checking the vehicle, AUTOCARAVANAS OMAIA will notify the customer to manage the payment of such damage.
The vehicle can be picked up from 8 am until 8 pm and returned between 4 pm and 9 pm, if you want to extend the trip, you must check availability with AUTOCARAVANAS OMAIA and assume the extra cost of this.
The non-presentation of the Renter at the place and time agreed upon for the beginning of the rental shall be considered as a unilateral termination of the contract and of the reservation, with a penalty of 100% of the contracted rental value, such non-presentation shall entitle the Lessor to dispose of the reserved vehicle and the Renter shall not be entitled to any indemnity or compensation.
The vehicle must be returned clean (interior and exterior) otherwise a supplement of between 40 € and 100 € + VAT will be charged, according to the established rates for cleaning.
The vehicle is delivered with a full tank of fuel and must be returned as such. Otherwise the company AUTOCARAVANAS OMAIA will charge the customer the amount of fuel that is missing until the tank is full. All fuel and maintenance costs (e.g. punctures, windshield washer fluid, etc.) during the rental period, if necessary, will be paid by the customer.
The vehicle must be delivered with the WC and waste water tanks properly emptied, otherwise the customer will accept the payment of the fixed amount of 120€.
The customer acknowledges that he/she receives the vehicle in perfect mechanical condition, provided with the necessary documentation and with the appropriate tools, tires and accessories, and undertakes to keep it in good condition, as well as to respect the highway code.
In case of not being able to start the rental on the established day, the Lessor’s responsibility will only be limited to the reimbursement of the rental cost of the days that the motorhome could not be enjoyed in its entirety.
In the event of any damage to the motorhome, the Renter must immediately inform the Lessor, preferably with photos and/or videos, from whom he/she will receive the appropriate instructions for its repair.
For maintenance operations or repair of breakdowns, the Lessee shall request the Lessor’s authorization of the estimate. The value of the aforementioned repair or maintenance, if applicable, will be reimbursed to the Renter upon return of the vehicle, upon presentation of the official invoice issued in the name of the Lessor, the details of which appear at the head of this contract.
The customer agrees not to allow the vehicle to be driven by persons other than himself or herself, or who are not authorized according to the contract.
No more passengers may be transported than those specified in the vehicle’s documentation (according to model), nor may any type of animal be transported in the vehicle.
You may not re-rent or transport people for commercial purposes and/or any other use not specified in the contract. Neither to transfer the use of the vehicle to third parties free of charge or for profit.
No prohibited goods, drugs, toxic products, flammable or explosive goods may be transported.
It is forbidden to drive the vehicle under the influence of alcohol, drugs, fatigue or under the use of medication.
It is forbidden to transit outside the road network or on any unsuitable terrain, as well as to participate in sporting events, endurance races or other activities that could damage it.
It is prohibited to travel to any country outside the EU or in conflict with war. (Consult with AUTOCARAVANAS OMAIA countries during the reservation).
The customer is responsible for keeping the vehicle properly parked and guarded when not in use and protecting it from deterioration such as frost, stones or any other atmospheric phenomenon.
The client must respect the regulations of each municipality or city, if camping freely outside an unauthorized area, the client will assume responsibility and the penalty will fall on this.
It is forbidden to change any technical characteristic of the vehicle (keys, lock, equipment…) as well as to modify its interior and/or exterior appearance unless expressly authorized by AUTOCARAVANAS OMAIA, in case of violation, the Renter will be responsible for all costs.
The loss of keys will incur a fixed cost of 200€ and the loss of the vehicle’s documentation will incur a fixed cost of 500€.
Smoking or lighting candles inside the vehicle is prohibited. Violating the smoking ban will result in the automatic forfeiture of the deposit.
It is not allowed to use a camping gas (portable stove) inside the vehicle, the use of this will be destined only to the outside of the vehicle. In case of damage caused by the use of this inside the customer will be responsible for the full cost of the damage.
In case of accident, theft, fire or damage caused by game animals, the customer must immediately inform the police and AUTOCARAVANAS OMAIA by phone or email.
In the event of an accident, the Renter must inform AUTOCARAVANAS OMAIA immediately, never in a period of more than 24 hours.
It must not recognize or prejudge the responsibility of the event, except for the “Friendly Declaration of Accident”. The Lessee shall obtain all data from the opposing party and witnesses, which together with the details of the accident shall be forwarded to the Lessor.
You should immediately notify the authorities of the accident if the other party is at fault. You should not leave the vehicle without taking adequate measures to protect and safeguard it.
In case of theft or robbery of the vehicle, it shall be reported to the competent authority immediately, communicating it and sending a copy of the report to the Lessor within a maximum period of 24 hours, together with the keys of the vehicle, otherwise the insurance and coverage shall be null and void. In case of breach by the Lessee of any of these measures, if applicable, the Lessor may claim from the Lessee damages caused by the Lessee’s negligence.
The company AUTOCARAVANAS OMAIA will deliver the vehicle in perfect condition, having carried out all the verifications and maintenance for its proper operation.
If for reasons of force majeure or reasons beyond AUTOCARAVANAS OMAIA’s control, the vehicle could not be delivered on the agreed date, this will not entitle the customer to any compensation, except the refund to the customer of the amount paid for the rental.
The lessor assumes no responsibility towards the lessee for the lessee’s car which is parked free of charge on the lessor’s premises during the rental period of the motorhome.
13. WIFI
WiFi service is limited in speed and coverage. Includes free 3G/4G coverage in the following EU countries, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Slovakia, United Kingdom and United States. Roaming in Andorra and Switzerland not included. AUTOCARAVANAS OMAIA is not responsible for WiFi connectivity. The penalty for WiFi usage in countries other than those mentioned above is €500.
14. OTHER:
The vehicle covered by this contract is insured according to the law within the European Economic Community, with an excess of 600 Euros to cover exclusively accidents on the exterior of the vehicle, not including misuse of the vehicle.
Should any loss occur during the term of the lease, the Lessee shall bear such amount, which the Lessee hereby authorizes to be offset against the security deposit, if any.
The Tenant shall be solely responsible for any civil liabilities arising from events or circumstances not contemplated as included in the policy. Renter accepts the Terms and Conditions of the vehicle insurance policy.
15. JURISDICTION:
In case of litigation arising from or related to the motorhome rental contract, it is agreed that the jurisdiction shall be in Barcelona.